7ez Privacy Policy
Protecting your personal information is our highest priority. Learn in detail how 7ez collects, stores, and uses your information in this policy.
Our Commitment
7ez is a safe and reliable online entertainment platform for players in Bangladesh. We believe that your personal privacy is a fundamental right. This Privacy Policy ("Policy") will inform you about what types of information we collect when you use the 7ez website (7ez.cam), why we collect it, how we keep it secure, and what rights you have.
This Policy applies to all services on the 7ez platform — casino games, sports betting, live casino, and other entertainment activities. By continuing to use our website or services, you are agreeing to the terms of this Privacy Policy.
What Information We Collect
7ez may collect your information in several ways. We only collect the information that is necessary to provide you with the best service.
Registration and Account Information
When you create an account on 7ez, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka / BDT)
Identity Verification Information (KYC)
In certain situations, to ensure security and responsible gaming, we may collect identity verification information:
- Copy of National Identity Card (NID) or passport
- Proof of address (utility bill, bank statement)
- Payment method verification documents (where applicable)
This information is stored under strict security protocols and is securely deleted once verification is complete.
Financial Transaction Information
To process deposits and withdrawals, we store the following financial information:
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account number and bank name (for bank transfers)
- Transaction history and amounts
- Transaction date and time (as per Bangladesh Standard Time / BST)
The minimum deposit is ৳300 and the minimum withdrawal is ৳500. All financial information is protected via SSL encryption.
Automatically Collected Information
When you browse our website, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Page visit time and duration
- Referral URL (the site you came from)
- Information collected through cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes. We never sell your information to unauthorized third parties.
Service Delivery and Operations
- Account creation and management
- Processing deposits and withdrawals
- Managing bonuses and promotions
- Storing gaming history
- VIP program and cashback calculations
Security and Verification
- Identity verification and age confirmation (21+)
- Prevention of fraud and money laundering
- Ensuring account security
- Detecting suspicious activity
- Enforcing responsible gaming policy
Customer Support and Communication
- 24/7 live chat support in Bengali
- Important account-related notifications
- Transaction confirmation messages
- Resolving technical issues
- Handling complaints
Service Improvement
- Improving website functionality
- Analyzing user experience
- Planning new games and features
- Identifying technical issues
- Statistical analysis (in anonymized form)
Cookies and Tracking Technologies
The 7ez website uses cookies and similar technologies to make your browsing experience easier and more personalized.
Essential Cookies
These cookies are essential for the basic functioning of the website. Without them, login sessions, language preferences, and security features will not work properly. There is no option to disable these cookies.
Functional Cookies
These cookies remember your preferences and settings — such as your preferred game category, language selection, and interface customization. They make your experience more personalized.
Analytics Cookies
These cookies help us understand how users are using our website. The collected information is processed in anonymized form and is used to improve the quality of the website.
Information Sharing with Third Parties
7ez never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:
Payment Processing Companies
To complete deposits and withdrawals, necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services. These companies follow their own privacy policies.
Technology and Security Partners
Our technology service providers — such as server hosting, cybersecurity, and fraud prevention firms — may access information on a limited basis. This access is governed by strict agreements.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming may view necessary gaming data to ensure fair play. Personal identity information is not shared with them.
Legal Obligations
In the case of a court order, government directive, or legal obligation, necessary information may be provided to the relevant authorities. In such cases, we provide only the information legally required.
Data Security Measures
7ez uses industry-standard security technology to protect your information. Our security framework is multi-layered and is continuously updated.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption. All information exchanged between your browser and our servers is transmitted in encrypted form.
Encrypted Storage
All stored sensitive information — passwords, financial data, and identity documents — is kept in databases secured with strong encryption algorithms.
Two-Factor Authentication
Two-Factor Authentication is provided to give your account an extra layer of protection, preventing unauthorized access.
Round-the-Clock Monitoring
Our security team monitors systems 24/7. When suspicious activity is detected, immediate action is taken and you are alerted if necessary.
Regular Security Audits
Regular security audits are conducted by independent security experts. Any vulnerabilities identified are resolved immediately.
Secure Backups
Regular backups of your data are taken and stored in a secure environment. This protects you from the risk of data loss.
Your Rights
As a 7ez user, you have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
Right to Access Information
You can request at any time to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.
Right to Correct Information
If any of your information is incorrect or outdated, you can request that it be corrected. Information can be updated through account settings or by contacting our support team.
Right to Delete Information
You may request the deletion of your personal information under certain circumstances. However, we may be required to retain some information for a specific period due to legal obligations, ongoing disputes, or financial regulatory requirements.
Right to Object to Processing
You may object at any time to the use of your information for marketing communications or optional analytical activities. Upon receiving your request, we will take the necessary steps promptly.
Right to Data Portability
You may request your gaming history, transaction records, and account information in a structured, machine-readable format.
Data Retention Period
We retain your information only for as long as it is necessary or legally required. Below are the guidelines on retention periods for different types of information:
Active Account Information
All account information is retained for as long as your account remains active. This information is essential for providing services and ensuring security.
Financial Transaction Records
All financial transaction records are retained for a specific period even after an account is closed. This is necessary to comply with Anti-Money Laundering (AML) and financial regulatory requirements.
Identity Verification Documents
Documents submitted for KYC verification are securely deleted once the verification process is complete, or retained for a specific period as required by law.
Closed Account Information
Certain information may be retained even after an account is closed or voluntarily restricted, for responsible gaming, fraud prevention, and legal purposes.
Protection of Minors
7ez services are exclusively for adults aged 21 or above. Age verification is mandatory at registration and we do not allow minors to open accounts.
If we have reason to believe that a minor has created an account, we will immediately close that account, delete any collected information, and cancel any financial transactions. If you have information regarding this matter, please notify us at [email protected].
Policy Changes and Updates
7ez may modify or update this privacy policy from time to time. This policy may be revised due to service improvements, legal changes, or technological advancements.
Notice of Changes
If any significant changes are made to the privacy policy, we will inform you in the following ways:
- Displaying a notice on the website
- Sending a notice to your registered email address
- Updating the "Last Updated" date at the top of this page
Continued use of the service after any changes will be considered as your acceptance of the updated policy. Therefore, it is recommended that you review this page regularly.
Contact Us
Please contact us for any questions, requests, or complaints regarding the privacy policy. Our Bengali-speaking support team is available 24/7 to assist you.
Live Chat
Use our live chat for immediate assistance. Our Bengali-speaking team is available seven days a week, twenty-four hours a day.
Support Hours: 24/7, all year round
Email Contact
Please contact us by email for written requests or complaints related to privacy. We will respond as quickly as possible.
Email: [email protected]